Appointment reminders by email and SMS

Automatic email reminders before each appointment help patients remember their visit. SMS reminders are optional, and the timing is configurable per treatment type.

VIMA reminders sends appointment reminders for a care or paramedical practice in Belgium. Email reminders are included in every plan and sent automatically before the appointment, with optional SMS reminders charged per message. The timing is configurable, for example 24 or 48 hours in advance, and reminders can be switched on or off per treatment type. When a patient does not show up, you can record the no-show per patient so it shows up in the record for follow-up. Reminders are part of VIMA.care, browser-based practice software that costs €30 per month excl. VAT for the first practitioner.

Part of VIMA.care, browser-based practice software for multidisciplinary care and paramedical practices in Belgium. Works on web, iPad, smartphone, Mac and Windows.

Frequently asked questions about reminders

Are email reminders included in the price?

Yes. Automatic email reminders are included in every VIMA plan and sent before the appointment. VIMA costs €30 per month excl. VAT for the first practitioner.

Does VIMA send SMS reminders?

Yes, optionally. SMS reminders are available and charged per message, while email reminders are included at no extra cost.

Can I choose when reminders are sent?

Yes. The timing is configurable, for example 24 or 48 hours in advance, and you can set it to suit your practice.

Can I turn reminders off for some treatments?

Yes. Reminders can be switched on or off per treatment type, so you only send them where they help.

What happens when a patient does not show up?

You can record the no-show per patient, so it shows up in the record and you can bring it up at the next contact.

Do reminders work with online booking?

Yes. Reminders apply to appointments made through online booking and to appointments you add yourself, since both live in the same calendar.

Related features

One shared core. Shaped deeply for each discipline.

VIMA keeps one reliable core: the same calendar, records and receipts run every practice. On top of that core, the workflows are shaped per supported discipline, using feedback from the professionals who use VIMA in their daily practice.

Dedicated workflow depth is currently available for podiatry, speech therapy and specialised foot care. Dietitian practices currently use the configurable shared core for scheduling, records, forms, consultation types and payments.

Practice feedback shapes how reminders behave per discipline: you configure the timing, the channel and the wording of the message, so a speech therapy practice can send an email 48 hours before a session while a dietitian sends an SMS the day before a follow-up consultation. Those examples are configurations, not fixed rules: each practice decides when reminders go out and for which treatment types, and the sending underneath stays the same shared engine for every practice.

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