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Frequently asked questions

Everything you want to know about VIMA practice software for podiatrists and foot care providers in Belgium: price, GDPR, switching, online booking, patient records and support.

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VIMA.care is browser-based practice software for podiatrists, foot care providers and paramedical practices in Belgium. These answers cover what it costs, how the 60 day free trial works, how it handles patient data under the GDPR, switching from Excel or another system, online booking, payment receipts and support.

Questions and answers

Which practice software is best for podiatrists in Belgium?

There is no single best option for everyone, only the best fit for your practice. Compare how well a product handles your treatment types and patient-record workflow, and ask the vendor whether Belgian nomenclature or RIZIV administration applies to your discipline. Also compare ease of use, cost and support.

Should I move from Excel to practice software?

Yes, once Excel costs you several hours a week or you start making mistakes. Typical signs are a growing patient list, patients calling during treatments, no clear overview of your revenue, and sensitive data sitting in unprotected files. VIMA brings scheduling, records, booking and payment receipts into one system.

Does VIMA include Belgian nomenclature?

RIZIV and third-party-payer administration is available in the speech therapy workflow only. It is not a shared podiatry or foot-care feature. Confirm the current scope via [email protected].

Is VIMA GDPR compliant?

A privacy policy alone does not make software or your practice GDPR compliant. For patient data, the practice is controller and VIMA acts as processor. Ask for the data processing agreement, subprocessors and technical and organisational measures, and assess them alongside your own access, retention and privacy obligations.

Does VIMA work with Belgian accounting software?

VIMA offers financial exports, including an XLSX export of documents for a chosen period and invoicing account. No automatic link with a specific accounting package is confirmed here. Align the format and required fields with your accountant and VIMA. Receipts and invoices do not replace accounting software.

What does VIMA cost?

VIMA costs €30 per month excl. VAT for your first practitioner and €25 per month excl. VAT per extra practitioner. The practice software is included in the subscription; SMS reminders and optional campaign-email credits are billed separately by use. You can try it for 60 days free, with no credit card, and cancel monthly. See the pricing page for the referral program.

Can I import my existing patient data?

Yes. You can import a patient-list CSV with free personal guidance specifically for that CSV import. Confirm broader migration and export scope via [email protected].

How flexible is VIMA on contracts?

You can choose the monthly plan. Cancellation and end date follow the terms of your chosen subscription. If VIMA offers you an annual plan, the payment and renewal terms shown for that plan apply. Check those before activation.

Can patients book appointments online?

Yes. Patients book through your personal booking link, choose an available treatment and time, and receive a confirmation. The booking lands in the VIMA calendar. For external calendar visibility there is a Google Calendar connection; confirm direction and settings before relying on it.

Can I build my own intake forms?

Yes. You build your own intake and anamnesis forms with your own questions and fields per treatment type. Patients complete them at home through a link, and the answers land directly in the patient record.

How do payment receipts work in VIMA?

You register services and payments separately. For a registered payment you can use a payment receipt; for invoicing you choose the invoice document type. Check amounts and practice details before sending. A receipt is not a substitute for an invoice or accounting software.

Does VIMA support electronic patient records?

VIMA bundles patient details, treatment notes, photos, documents, forms and reports in a digital record. You can use tags and configurable forms. Confirm which record functions and integrations are available for your discipline; this is not a claim of universal or certified EHR functionality.

Does VIMA work on my phone and tablet?

VIMA runs in a modern browser on common computers, tablets and smartphones and requires internet. You can send supported emails from VIMA. This does not mean your full mailbox is synchronised.

Is VIMA suitable for group practices?

Yes. VIMA supports multiple practitioners in one system. Each practitioner has their own calendar and availability, and you can configure locations and rooms to prevent double bookings.

What if I need help?

You get direct, personal support from the VIMA team, without a guaranteed response time.

What happens to my data if I ever leave?

The exact leaving arrangements belong in your agreement and data processing agreement. Before using VIMA, ask written confirmation of available export or return, access window, costs and deletion. The public privacy policy describes return or deletion at the end of cooperation, but this answer does not guarantee a complete export format or universal retention period after every paid cancellation.

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