Frequently asked questions

Everything you want to know about VIMA practice software for podiatrists and foot care providers in Belgium: price, GDPR, switching, online booking, patient records and support.

VIMA.care is browser-based practice software for podiatrists, foot care providers and paramedical practices in Belgium. These answers cover what it costs, how the 60 day free trial works, how it handles patient data under the GDPR, the Belgian eID, switching from Excel or another system, online booking, payment receipts and support.

Questions and answers

Which practice software is best for podiatrists in Belgium?

There is no single best option for everyone, only the best fit for your practice. VIMA is built specifically for podiatrists and foot care providers in Belgium, with treatment types, the Belgian eID and Belgian nomenclature handled the way these practices actually work. Compare ease of use, cost, support and how quickly the software evolves.

Should I move from Excel to practice software?

Yes, once Excel costs you several hours a week or you start making mistakes. Typical signs are a growing patient list, patients calling during treatments, no clear overview of your revenue, and sensitive data sitting in unprotected files. VIMA brings scheduling, records, booking and payment receipts into one system.

Does VIMA support the Belgian eID?

Yes. You read patient data straight from the Belgian eID card into the patient record, so a new record is filled in quickly and correctly.

Does VIMA include Belgian nomenclature?

Yes. Belgian nomenclature for podiatry is built in, so the right code is ready when you turn a consultation into a payment receipt.

Is VIMA GDPR compliant?

Yes. VIMA uses encrypted storage, per-user access control and backups, and a data processing agreement is available. You can export all of your data at any time, so there is no vendor lock-in.

Does VIMA work with Belgian accounting software?

VIMA handles payment receipts for the daily running of the practice. It does not replace full accounting software and does not integrate automatically with external accounting packages. You can export your data so your accountant can process it.

What does VIMA cost?

VIMA costs €30 per month for your first practitioner and €25 per month per extra practitioner, with all features included and support staff accounts free. You can try it for 60 days free, with no credit card, and cancel monthly. See the pricing page for the referral program.

Can I import my existing patient data?

Yes. You import your patients via CSV and we guide the switch for free, with no manual retyping. Most practices are up and running in less than one working day.

How flexible is VIMA on contracts?

Very flexible. There is no annual contract, no notice period and no exit fee. Your data stays yours and is fully exportable at any time, so there is no vendor lock-in.

Can patients book appointments online?

Yes. Patients book 24/7 through your personal booking link, choose a treatment and time, and receive an automatic confirmation. Online booking syncs with your VIMA calendar in real time to prevent double bookings, and it is included in every plan.

Can I build my own intake forms?

Yes. You build your own intake and anamnesis forms with your own questions and fields per treatment type. Patients complete them at home through a link, and the answers land directly in the patient record.

How do payment receipts work in VIMA?

You turn a consultation into a payment receipt in one click, with Belgian nomenclature built in and your own template with your logo. A single overview shows paid and outstanding amounts.

Does VIMA support electronic patient records?

Yes. Each patient has one electronic record with medical history, treatment notes, photos and documents. You can add your own fields and templates, and search by name, phone number or health insurer.

Does VIMA work on my phone and tablet?

Yes. VIMA is browser-based and works on any device with a browser: smartphone, tablet, Mac and Windows. The calendar and patient records sync in real time, so you have access at the practice and on the go.

Is VIMA suitable for group practices?

Yes. VIMA supports multiple practitioners in one system. Each practitioner has their own calendar and availability, and you can configure locations and rooms to prevent double bookings.

What if I need help?

You reach real people, usually within 24 hours, without a ticketing system or a queue. As an early customer you have a direct line to the team building VIMA.

What happens to my data if I ever leave?

Your data is always yours and fully exportable at any time. There is no vendor lock-in and no holding your data hostage.

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